Bookassist reservations can now be transferred to TripIt

The Bookassist reservations system is now compatible with travel 2.0 service TripIt and is on the official Supported Vendors List. This new development means that hotel bookers can transfer their reservation details seamlessly to TripIt for the added convenience of being able to share their travel details.



TripIt is a fast growing Travel 2.0 / Web 2.0 service that organises your travel plans in a master travel itinerary online that's very easy to share with your family, friends and/or colleagues. If you are traveling for work, or traveling with friends, it is an ideal single access area to allow people to coordinate their travel plans.

Bookassist reservation confirmations from any of our hotels can be simply emailed to the TripIt system which will now automatically interpret them and load them to your travel profile, showing full booking details, hotel location details, arrival and departure dates, local weather and more.

The information is also iPhone compatible, meaning you can bring your travel itinerary with you no matter where you go, and be automatically warned of travel delays or alterations to your schedule.

Seminars in Vienna highlight the importance of Social Media for online customer service

Bookassist seminars in Vienna have highlighted the ongoing importance of social media tools for the hospitality industry.


The seminars, which were held on Wednesday September 16th and Thursday September 17th in the ARCOTEL Kaiserwasser hotel in Vienna, covered the growing necessity of focussing on direct business through the hotel website, and the importance of good old-fashioned customer service as manifest in social media elements such as online customer reviews, being able to respond quickly on twitter, and other services.

The Wednesday event in the ARCOTEL Kaiserwasser hotel was attended by the Irish Ambassador to Austria, H.E. Frank Cogan. The seminars were given by Bookassist CEO Dr Des O'Mahony, Head of Business and Operations Yahya Fetchati and Head of Internet Marketing Mary Collins and discussions were chaired by regional Sales Manager Gerd Weingrill.


ARCOTEL Hotel Group staff at a break-out session at Thursday's seminar